My journey as a uX DEsigner

Career Path

Travel Corporation India - Thomas Cook Group

Dec 2023 - Present

Kellton Tech Solutions

• Led user research for the Customer Service Mobile App, Conducting interviews with 70+ service personnel across multiple states resulting in actionable insights that improved app usability and increased user satisfaction by 20%.

• Collaborated with cross-functional teams, including IT, engineering, and finance, to map critical user journeys, aligning design improvements with business objectives and enhancing workflow efficiency.

•Optimized user flows for Travart, a travel management software handling high-value itineraries (upto 2M INR) reducing errors and minimizing potential financial losses by ensuring a seamless, error-free user experience.

•Streamlined the Monument Section workflow, cutting task completion time by 40% through are designed 2- step process, improving operational efficiency.

• Redesigned Corteva’s mobile (iOS / Android) and webapps, serving thousands of users, resulting in a 35% increase in customer satisfaction and 25% reduction in cart abandonment rates.

• Improved the tax-filing process for Quicko, redesigning user flows that led to a 3x increase intaxfilingspost-launch.

•Led UX design for DAMS (Medical Preparation App), enhancing usability for students and faculty, contributing to a 20% growth in active users.

•Handled UI design and content for studio to create systematic structure across diverse project typologies ranging from branding to service design.

•Delivered a streamlined experience for VenueIQ (Event Management Software), resulting in a 15% increase in event organizer satisfaction through better navigation and functionality.